Disability Etiquette

Tips for Improving Customer Responsiveness

Offering Assistance to People with Disabilities

In the course of our daily lives, we often extend or receive assistance without giving it a second thought. We automatically offer aid to someone overloaded with packages or hold the door for a person as a courtesy. When it comes to extending similar courtesies to a person with disabilities, however, we often feel uncertain about how to proceed. Why? Perhaps one reason for the discomfort in offering assistance is a fear of either insulting the person or bungling the job. People with disabilities appreciate an offer of assistance as would anyone else.

Nothing in the law says that you must offer assistance to someone with a disability. But if you would like to extend similar courtesies as you would to a person with disabilities, there is a simple way that will usually lead to a positive outcome.

If you see someone with a disability who appears to be struggling, but you are not sure, the easy rule to follow is to simply ask. If the person indicates that they would appreciate your assistance, find out what you need to do. The best way of doing something is not always obvious. Again, ask "what do you need me to do" or "how may I be of assistance?"

Whether the offer of assistance is accepted or not, most people will appreciate your thoughtfulness.